Faq
Frequently Asked Questions
Orders & Shipping
What shipping methods do you offer?
We offer standard and express shipping options. Standard shipping typically takes 5-7 business days, while express shipping delivers within 2-3 business days. Shipping times may vary depending on your location.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times and costs vary depending on the destination. Additional customs fees may apply for international orders.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and link to monitor your package's delivery status.
Products & Sizing
How do I choose the right size?
We provide detailed size charts for each product category (Trousers, Dresses, Hoodies, Jackets). Please refer to the specific size guide available on each product page for accurate measurements.
What is your return policy?
We accept returns within 30 days of delivery for items in original condition with tags attached. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Do you offer exchanges?
Yes, we offer size exchanges for all our clothing items. Please contact our support team at [email protected] to initiate an exchange process.
Payments & Pricing
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed securely through encrypted channels.
Are taxes included in the prices?
Prices displayed do not include sales tax. Applicable taxes will be calculated and added during checkout based on your shipping address.
Do you offer price adjustments?
We offer price adjustments within 7 days of purchase if an item goes on sale. Contact [email protected] with your order details for assistance.
Customer Service
How can I contact customer service?
For any inquiries, please email us at [email protected]. Our team typically responds within 24-48 hours during business days.
What is your warranty policy?
All our products are covered by a manufacturer's warranty against defects in materials and workmanship. Please contact us at [email protected] for warranty claims.
Do you offer gift wrapping?
Currently, we do not offer gift wrapping services. However, we can include a gift message upon request during checkout.
