Tracking order

Once your order is confirmed and shipped, you can easily track its delivery status using the tracking information provided in your shipping confirmation email.

Order Tracking Process

Order Confirmation: After placing your order, you'll receive an order confirmation email within 24 hours
Processing Time: Orders typically process within 1-3 business days (excluding weekends and holidays)
Shipping Notification: Once your order ships, you'll receive a shipping confirmation email containing your tracking number and carrier information
Tracking Activation: Tracking information usually becomes available 24-48 hours after shipment
Delivery Updates: Monitor your package's progress through each delivery stage

How to Track Your Package

Using Third-Party Tracking Services

We recommend using reliable third-party tracking platforms that support multiple carriers worldwide:

17Track

A comprehensive tracking platform that supports over 200 postal and courier services worldwide.

How to use:

Visit: https://www.17track.net/en
Enter your tracking number in the search field
Click "Track" to view detailed shipping information
The platform automatically detects your carrier and provides real-time updates

Important Tracking Information

Keep your tracking number safe - it's essential for monitoring your package
Tracking updates may take 24-48 hours to appear after shipment
Delivery times vary based on your location and shipping method selected
For international orders, allow additional time for customs processing

Need Assistance?

If you encounter any issues with tracking your order or have questions about your shipment, please contact our customer support team at [email protected]. Include your order number and tracking information for faster assistance.

Common Tracking Scenarios

No tracking updates: Allow 24-48 hours for the system to update
Package shows delivered but not received: Check with household members and neighbors first
Tracking number not working: Verify the number and try again after 24 hours