Privacy policy
Information We Collect
At NevaBliss, we collect information to provide better services to all our customers. The types of personal information we collect include:
Information You Provide
- Contact details (name, email address, shipping address)
- Payment information (processed securely through our payment partners)
- Communication preferences
- Product reviews and feedback
Automatically Collected Information
- Device and browser information
- IP address and general location data
- Website usage patterns and browsing behavior
- Cookies and similar technologies data
How We Use Your Information
We use the collected information for the following purposes:
- Process and fulfill your orders for trousers, dresses, hoodies, and jackets
- Provide customer support and respond to inquiries
- Send order confirmations and shipping notifications
- Improve our website functionality and user experience
- Send marketing communications (where you have consented)
- Prevent fraud and enhance security
- Comply with legal obligations
Legal Basis for Processing (GDPR Compliance)
For users in the European Economic Area (EEA), we process your personal data based on:
- Contractual necessity: To fulfill our obligations when you make a purchase
- Legitimate interests: To improve our services and prevent fraud
- Consent: For marketing communications where you have opted in
- Legal compliance: To meet our regulatory requirements
California Privacy Rights (CCPA Compliance)
California residents have the right to:
- Know what personal information is collected, used, shared, or sold
- Delete personal information
- Opt-out of the sale of personal information
- Non-discrimination for exercising CCPA rights
To exercise these rights, please contact us at [email protected]
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Payment processors, shipping carriers, and IT service providers
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger or acquisition
All third-party providers are contractually obligated to protect your data.
International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for countries with approved data protection standards
- Other legally approved transfer mechanisms
Data Security and Retention
Security Measures
We implement appropriate technical and organizational security measures including:
- SSL encryption for data transmission
- Secure payment processing
- Regular security assessments
- Limited access to personal data
Data Retention
We retain your personal information only as long as necessary for:
- Fulfilling the purposes outlined in this policy
- Meeting legal and regulatory requirements
- Resolving disputes and enforcing agreements
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Restriction: Limit how we use your information
- Portability: Receive your data in a structured format
- Objection: Object to certain processing activities
- Withdraw Consent: Withdraw previously given consent
To exercise these rights, contact us at [email protected]
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized shopping experiences
- Measure advertising effectiveness
You can manage your cookie preferences through your browser settings.
Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information.
Contact Information
For privacy-related inquiries, questions about this policy, or to exercise your data protection rights, please contact us at:
Email: [email protected]
We will respond to all legitimate requests within the timeframes required by applicable law.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for the latest information about our privacy practices.
