Refund policy

Refund Policy

At NevaBliss, we strive to ensure your complete satisfaction with every purchase. If you're not entirely satisfied with your trousers, dress, hoodie, or jacket, we're here to help with our straightforward refund process.

Eligibility Criteria

  • Items must be returned within 30 days of delivery
  • Products must be unused, unworn, and in original condition
  • All original tags and labels must be attached
  • Items must be in their original packaging
  • Proof of purchase or order number is required

Non-Refundable Items

  • Items that have been worn, washed, or altered
  • Products without original tags or labels
  • Items damaged due to customer misuse
  • Final sale items (clearly marked during purchase)

Return Process

  1. Contact our support team at [email protected] to initiate your return
  2. Include your order number and reason for return
  3. Pack the item securely in its original packaging
  4. Include the original packing slip or invoice
  5. Ship the package to the address provided by our support team

Refund Processing

  • Refunds are processed within 5-7 business days after we receive your return
  • Refunds will be issued to your original payment method
  • Shipping costs are non-refundable unless the return is due to our error
  • You will receive email confirmation once your refund has been processed

Damaged or Defective Items

If you receive a damaged or defective trousers, dress, hoodie, or jacket, please contact us immediately at [email protected] within 7 days of delivery. We will arrange for a free return and provide a full refund or replacement.

Need Assistance?

For any questions regarding our refund policy or return process, please contact our customer support team at [email protected]. We typically respond within 24 hours during business days.

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